COVID 19 UPDATES
Last updated: 9 August 2020
The Government has said that "non-essential" businesses can begin reopening from 15 June. We have always remained open and are continuing to work as normally as possible in line with the UK Government rules on social distancing, which include not entering others' homes and staying at least two metres away from each other. We can still consult by videocall, email, social media and phone and can accept payments remotely via bank transfer and PayPal. We are also busy working on veil commissions which we can continue doing remotely as usual (no fittings required). Please see below some more specific guidelines on what we currently can and can't do. Please get in touch if you have any questions.
In addition to the coronavirus chaos, my beloved dad, Emeritus Professor Edward Winter, died suddenly and unexpectedly on 18 July so please bear with me as I start to navigate these early days without him.
HOW WE'RE HELPING
We send all our love to our brides and prom queens who have had to postpone their weddings and proms and reassure them that priority for allocating appointments goes to them. In addition, we are delighted to offer the free loan of any of our sample bridalwear to brides who have had to postpone their weddings due to coronavirus.
You may have seen me (Holly) in the press offering a free bespoke designed and made-to-measure wedding dress to NHS (and teacher) brides who have had to postpone their weddings due to corona virus. I have had an overwhelming response and will help as many brides as I can but can't guarantee I can make one for everyone (esp. as I'm working on my own at the moment so there's only me!). All of the NHS slots in my diary are now full so thank you for making me feel useful, albeit indirectly. However, please feel free to apply via the contact page and I can add you to my waiting list in case anything comes up.
I continue to accept and work on new and existing commissions for bespoke wedding and prom dresses.
- hold design consultations via videocall;
- create and share sketches of our custom designs;
- curate and share fabric samples;
- take your measurements via videocall (but it is helpful to have someone with you for the awkward ones);
- create your toiles (mock-up dresses) and send them to you to try on.
For now, we can't meet face to face so we'll need to wait for:
- in-person consultations and fabric sampling;
Many of our brides who order our bespoke veils don't need to come in so this service continues more or less as normal.
- consult via phone, email, social media and videocall;
- curate and send fabric, lace, thread and embroidery design samples;
- make your bespoke veil and send it to you.
We currently can't:
- meet in person to take measurements but we will happily talk you through taking them yourself via videocall (not as scary as it sounds!).
We are happy to give estimates and take provisional bookings for alterations work but as the fittings themselves must be done in person, all alterations work is currently on hold. If you have an alterations appointment booked, we will contact you if anything needs to change.
All appointments in my diary are assumed to be going ahead. If you've had to postpone your wedding due to covid-19, please let us know as soon as possible and keep us updated when you have a new date. We will do all we can to move your appointments accordingly.
International customers will be no strangers to remote consultations of course. Unfortunately, the UK's rules on a 14-day quarantine for UK arrivals currently make it unfeasible to do fittings in person, either on our premises or by our travelling to you.